Virtual Queue & Remote Service
Virtual Queue & Remote Service, serve customers from anywhere
Stop losing customers to long waits and operational chaos. Skiplino's Virtual Branch lets you deliver real connection and complete service through digital channels, with live analytics that help you optimise staffing, reduce costs, and grow revenue across every location.
![Virtual Queue & Remote Service, serve customers from anywhere [products_virtualQueue.heroTitleLine2]](/assets/imgs/products/hero-virtual-branch.png)
We have the solution
Three critical
business problems solved
Eliminate wait time chaos
Digitise queues, balance demand in real time, and maintain full visibility over customer flow and service performance.
Stop customer frustration
Provide live updates, accurate wait estimates, and seamless notifications for a transparent, stress free experience.
Run more cost effective operations
Optimise staffing, reduce idle time, and improve service throughput without growing operational costs.
Eliminate wait time chaos
Built for your
team’s efficiency
Empower your team with tools designed to improve service quality, reduce friction, and deliver better customer experiences. Skiplino equips agents with live insights, flexible controls, and direct customer feedback so every interaction is faster, smarter, and more consistent.
Customised features
Set terminal duration, configure end of screen branch behaviour, and define how the selected call appears to your team.
Performance monitoring
Track, measure, and review business analytics in real time
Feedback reports
Customer feedback per employee is stored and applied to performance reports.
Effortless setup
Within 30 minutes you can launch a virtual queue, no specialist equipment required
Get Started
Proven on a global scale
Industries using
virtual queue
Banking, virtual banking queue
Customers connect with bankers via secure video for loans, investment advice, and complex queries, no branch visit required
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Healthcare, telehealth queue
Secure video consultations and automated reminders for clinic patients, plus appointment scheduling and payment.
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Government, virtual citizen service
Citizens consult agents via secure video for services that would otherwise require a visit to a government office
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Service centres, virtual support queue
Streamline appointments, ticketing, and queue flow for remote service teams
Learn MoreStop Customer Frustration
Queue On Your
Customer’s Terms
Give customers full control over how they join and track the queue whether remotely, on arrival, or on-screen. Skiplino removes unnecessary waiting and uncertainty, keeping customers informed, comfortable, and confident throughout their visit.
Portal
With real-time dashboards and advanced reporting capability, managers can use actionable data to drive business performance and enhance services.
Customer Booking Platform
Customers want to see the progress of the queue. With Skiplino’s Display app, customers can see queue updates in real-time.
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Proven on a global scale
Trusted by 1000+
brands worldwide
Cost Effective
Get Started Today!
- Up to 10 users
- Overview, analytics, and ticket reporting
- Branch and multi location apps for up to 10 customer apps
- Phone support
Natively Integrate
Seamless queueing without the friction.
Effortless scheduling, easy booking.
Compare All Features
Platform
Reports
Customers Apps
Client Support
Services
*SMS charges apply
**Additional fees apply
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