Queue
Management
Reinvented
Skiplino is the world’s most intelligent cloud-based queue management system. Try Skiplino today with a 14-day FREE trial and check how it can revolutionize your business! No Credit Card required!
Remote Queueing
Mobile app allows your customers to book their tickets remotely.
Branch Management
You can manage, add and edit your branches, services and users easily from the web administrator tool.
SMS and Push Notifications
Whether getting a ticket on the premises or remotely, your customers can now be alerted by SMS, email or via the mobile app when it is their turn.
Real-Time Monitoring
Skiplino advanced reporting tool allows you to monitor the queues in your branches and for each service and evaluate your agents’ performances.
About Skiplino
Skiplino is a free queue management system that allows businesses to handle customer queues smartly and speedily.
Skiplino is an intelligent and cloud-based system that can monitor data related to queues in real time, and collect customer feedback. Our cloud based software can then assess this data to speed up the performance of your agents and services.
How
It Works
Step 1: Skiplino Consumer App
The Skiplino App is a free mobile queue management system for your customers to download. With it, they can book their queuing spots and attain their tickets in the branches or locations for the different services you offer. An ideal solution for your loyal and frequent branch visitors.
How
It Works
Step 2: Setting Up the Branch App
As a business, you will always have walk-in customers, who may not be aware of the Skiplino App or just simply prefer to book their tickets in the branches. Therefore, you can set up the Branch App (an on-site tablet) that you can place near the main door, to allow customers to easily book for a ticket once they walk in to your branch.
How
It Works
Step 3: Calling Customer Tickets
As an admin, you will be able to allocate customer service agents accordingly to meet the demands of your branches in the system. Your agents will then use the system, based on the roles they are given, to call the customers' tickets when their turn is up. Their ticket number will be displayed on the TV screens. There can also be a tablet next to the agents' desks, where it can display the desk number or name (via the Desk App). It can also allow customers to provide feedback of their overall experience.
How
It Works
Step 4: Branch TV App
The Branch TV App displays, “called tickets” as well as an informative content about your business on a TV screen on-site. Customers can easily refer to the screens to know when they have been called, and to which desk they should go to.
How
It Works
Step 5: Monitoring Performance
You will be able to monitor staff and branch performance in real-time as well as receive customer feedback. At this stage, your business can collect valuable data to improve efficiency and customer satisfaction in the long term.
Key Features
Know who is coming
Skiplino Queue Management System
records your imminent customer's and
the services they intend to use.
Manage traffic
cloud-based queue management analytical
platform allows you to monitor how many visitors are queuing at each branch, along with information about their background and preferences.
Welcome walk-in customers
install Skiplino Provider application on a tablet inside your branch. This will allow your walk-in customers to book their tickets and get their ticket number in an sms or e-mail.
How It Works
Management Dashboard
Smart analytics with real time monitoring and reporting of staff performance and customer satisfaction
Tablet App
Allow walk-in customers to book tickets and receive them by SMS or Email
Agents Interface
Agents will be able to call customers and provide them with Personalized experience
TV App
Display called tickets
Consumer App
Allows users to book tickets remotely and give feedback
Our Clients
As Featured
contact
Get in touch with Skiplino
info@skiplino.com
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