Mobile app allows your customers to book their tickets remotely.
You can manage, add and edit your branches, services and users easily from the web administrator tool.
Whether getting a ticket on the premises or remotely, your customers can now be alerted by SMS, email or via the mobile app when it is their turn.
Skiplino advanced reporting tool allows you to monitor the queues in your branches and for each service and evaluate your agents’ performances.
Skiplino is a free queue management system that allows businesses to handle customer queues smartly and speedily.
Skiplino is an intelligent and cloud-based system that can monitor data related to queues in real time, and collect customer feedback. Our cloud based software can then assess this data to speed up the performance of your agents and services.
The Skiplino App is a free mobile queue management system for your customers to download. With it, they can book their queuing spots and attain their tickets in the branches or locations for the different services you offer. An ideal solution for your loyal and frequent branch visitors.
As a business, you will always have walk-in customers, who may not be aware of the Skiplino App or just simply prefer to book their tickets in the branches. Therefore, you can set up the Branch App (an on-site tablet) that you can place near the main door, to allow customers to easily book for a ticket once they walk in to your branch.
As an admin, you will be able to allocate customer service agents accordingly to meet the demands of your branches in the system. Your agents will then use the system, based on the roles they are given, to call the customers' tickets when their turn is up. Their ticket number will be displayed on the TV screens. There can also be a tablet next to the agents' desks, where it can display the desk number or name (via the Desk App). It can also allow customers to provide feedback of their overall experience.
The Branch TV App displays, “called tickets” as well as an informative content about your business on a TV screen on-site. Customers can easily refer to the screens to know when they have been called, and to which desk they should go to.
You will be able to monitor staff and branch performance in real-time as well as receive customer feedback. At this stage, your business can collect valuable data to improve efficiency and customer satisfaction in the long term.
Skiplino Queue Management System
records your imminent customer's and
the services they intend to use.
cloud-based queue management analytical
platform allows you to monitor how many visitors are queuing at each branch, along with information about their background and preferences.
install Skiplino Provider application on a tablet inside your branch. This will allow your walk-in customers to book their tickets and get their ticket number in an sms or e-mail.
Smart analytics with real time monitoring and reporting of staff performance and customer satisfaction
Allow walk-in customers to book tickets and receive them by SMS or Email
Agents will be able to call customers and provide them with Personalized experience
Display called tickets
Allows users to book tickets remotely and give feedback
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