Not just a Queue System

Skiplino is more than just a Queue Management System that allows businesses to manage customer queues smartly and swiftly. Skiplino is an intelligent and cloud-based system that can monitor real-time queuing data and collect customer feedback. Our cloud-based software will then assess the data to enhance your agents and services performance, and increase customer satisfaction.

Skiplino Support Social Distancing

As necessary and unprecedented steps are needed to protect public health, technology can play a vital role in reducing the impact of COVID-19 on people and companies.

Our plan supports social distancing, eliminates touch surfaces, and combats the spread of COVID-19 by allowing customers to book appointments remotely from their mobile device.

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Skiplino Queue Management System

Keep your waiting areas clear and customers happy by reducing wait times. Manage your agents with real-time metrics and get to know your customers with forms & feedback.

About Skiplino

Skiplino is a queue management system that allows businesses to handle customer queues smartly and speedily.

Skiplino is an intelligent and cloud-based system that can monitor data related to queues in real time, and collect customer feedback. Our cloud based software can then assess this data to speed up the performance of your agents and services.

How it Works

1. Book a spot in a queue

The Skiplino mobile app is a free mobile queue management system for your customers to download. With it, they can book their queuing spots and attain their tickets in the locations for the different services you offer. An ideal solution for your loyal and frequent visitors.

How it Works

2. Walk-in customers

As a business, you will always have walk-in customers, who may not be aware of the Skiplino mobile app or just simply prefer to book their tickets as a walk-in customer. Therefore, you can set up the walk-in app (in an on-site tablet) that can be placed near the main door, to allow customers to easily book for a ticket once they visit your location.

How it Works

3. Call Customer Tickets

As an admin, you will be able to allocate customer service agents accordingly to meet the demands of your locations in the system. Your agents will then use the system, based on the roles they are given, to call the customers’ tickets when their turn is up. Their ticket number will be displayed on the TV screens. There can also be a tablet next to the agents’ desks, where it can display the desk number or name (via the Desk App). It can also allow customers to provide feedback of their overall experience.

How it Works

4. Monitor Performance

You will be able to monitor staff and location performance in real-time as well as receive customer feedback. At this stage, your business can collect valuable data to improve efficiency and customer satisfaction in the long term.

Key Features

Know who is coming

Skiplino Queue Management System records your imminent customer’s and the services they intend to use.

Manage traffic

A cloud-based queue management system allows you to monitor your customer visits at each location.

Welcome walk-in customers

Install the walk-in app on a tablet inside your location. This will allow your walk-in customers to book their tickets and get their ticket number via SMS or email.

Skiplino Queueing Experience

4 Step 4

Skiplino Portal

Get access to smart analytics with real-time monitoring and reporting of staff performance and customer satisfaction.

1B Step 1 - Walk-in

Tablet App

Allow walk-in customers to book tickets and receive them by SMS or Email

2 Step 2

Agent Interface

Agents will be able to call customers and provide them with personalized experiences.

3 Step 3

Display App

Called tickets are displayed on TV screens.

1A Step 1 - Mobile

Skiplino App

Users will be able to book tickets remotely and provide feedback after their service.

Skiplino Appointments

Grow your business by allowing your customers to schedule appointments at a time slot that’s convenient to them and tailored for your business.

Key Features

Controlled Scheduling

Customers can easily create, modify and cancel appointments from a real-time view of your available time slots.

Tailored for Business

Appointments gives you multiple layout options and lets you customize fields and time slots for a better customer experience.

Built to Scale

With real-time and historical data available at your fingertips, you’re able to measure both customer satisfaction and staff performance.

Skiplino Virtual Branches for remote service delivery

Initiate video calls and request payments online. Transform your business by allowing customers to book for a service at a specific date and time without the need to be physically present.

Key Features

Personalized Flexibility

Skiplino lets you offer personalized virtual appointments so your staff and clients can meet at their convenience.

Productive. Efficient.

Schedule communication between you and your customers at separate locations using video technology.

All Business Sizes

Businesses of all sizes can use virtual appointments for advanced real-time collaboration and service platform.

Skiplino Lite

Provide your growing business with success and effectively managing your queues with Call By Name feature, allowing your customers to book remotely or as they walk-in to a location.

Key Features

Calling by Name

Calling by name allows the customization and localization of services, basic business analytics.

Simple & Easy

Set-up your business in less than 5 minutes using nothing but a stable internet connection and a tablet to service your walk-in customers.

Instant Feedback

Skiplino Lite allows you to measure your staff performance in real-time and collect customer feedback.

Retail

Let customers book their appointments at a specific time to visit your store. Check-in and check-out shoppers by scanning a QR code and monitor the activity inside your stores.