Not just a Queue System
Skiplino is more than just a Queue Management System that allows businesses to manage customer queues smartly and swiftly. Skiplino is an intelligent and cloud-based system that can monitor real-time queuing data and collect customer feedback. Our cloud-based software will then assess the data to enhance your agents and services performance, and increase customer satisfaction.
Skiplino Queue Management System
Keep your waiting areas clear and customers happy by reducing wait times. Manage your agents with real-time metrics and get to know your customers with forms & feedback.
About Skiplino
Skiplino is a queue management system that allows businesses to handle customer queues smartly and speedily.
Skiplino is an intelligent and cloud-based system that can monitor data related to queues in real time, and collect customer feedback. Our cloud based software can then assess this data to speed up the performance of your agents and services.
How it Works
1. Book a spot in a queue
The Skiplino mobile app is a free mobile queue management system for your customers to download. With it, they can book their queuing spots and attain their tickets in the locations for the different services you offer. An ideal solution for your loyal and frequent visitors.
How it Works
2. Walk-in customers
As a business, you will always have walk-in customers, who may not be aware of the Skiplino mobile app or just simply prefer to book their tickets as a walk-in customer. Therefore, you can set up the walk-in app (in an on-site tablet) that can be placed near the main door, to allow customers to easily book for a ticket once they visit your location.
How it Works
3. Call Customer Tickets
As an admin, you will be able to allocate customer service agents accordingly to meet the demands of your locations in the system. Your agents will then use the system, based on the roles they are given, to call the customers' tickets when their turn is up. Their ticket number will be displayed on the TV screens. There can also be a tablet next to the agents' desks, where it can display the desk number or name (via the Desk App). It can also allow customers to provide feedback of their overall experience.
How it Works
4. Monitor Performance
You will be able to monitor staff and location performance in real-time as well as receive customer feedback. At this stage, your business can collect valuable data to improve efficiency and customer satisfaction in the long term.
Key Features
Know who is coming
Skiplino Queue Management System records your imminent customer's and the services they intend to use.
Manage traffic
A cloud-based queue management system allows you to monitor your customer visits at each location.
Welcome walk-in customers
Install the walk-in app on a tablet inside your location. This will allow your walk-in customers to book their tickets and get their ticket number via SMS or email.
Skiplino Queueing Experience
Skiplino Portal
Get access to smart analytics with real-time monitoring and reporting of staff performance and customer satisfaction.
Tablet App
Allow walk-in customers to book tickets and receive them by SMS or Email
Agent Interface
Agents will be able to call customers and provide them with personalized experiences.
Display App
Called tickets are displayed on TV screens.
Skiplino App
Users will be able to book tickets remotely and provide feedback after their service.
Skiplino Appointments
Grow your business by allowing your customers to schedule appointments at a time slot that’s convenient to them and tailored for your business.
Key Features
Controlled Scheduling
Customers can easily create, modify and cancel appointments from a real-time view of your available time slots.
Tailored for Business
Appointments gives you multiple layout options and lets you customize fields and time slots for a better customer experience.
Built to Scale
With real-time and historical data available at your fingertips, you’re able to measure both customer satisfaction and staff performance.
Skiplino Virtual Branches for remote service delivery
Initiate video calls and request payments online. Transform your business by allowing customers to book for a service at a specific date and time without the need to be physically present.
Key Features
Personalized Flexibility
Skiplino lets you offer personalized virtual appointments so your staff and clients can meet at their convenience.
Productive. Efficient.
Schedule communication between you and your customers at separate locations using video technology.
All Business Sizes
Businesses of all sizes can use virtual appointments for advanced real-time collaboration and service platform.
Retail
Let customers book their appointments at a specific time to visit your store. Check-in and check-out shoppers by scanning a QR code and monitor the activity inside your stores.
Our Clients
As Featured
Skiplino queue management system: Let your customers skip the line
Did you know that all people have one thing in common? They hate to stand in queues, whether they’ve lined up to apply for a credit card, register for cooking classes, or pick up a parcel from their local post office. However, a queue is a perfect place for customers to start dreaming of a queue-free world where they can make more time for themselves, not postal services or retail locations. And Skiplino queue management software can make it happen.
Skiplino lets your customers skip the line, even if you think your service or product is worth the wait. As a ticket-based queue management system, Skiplino adds more order to your on-site queues by making it easy for every customer to track when it’s their turn and for your managers to promptly allocate resources to serve them. As a result, people don’t have to spend hours to get what they’ve come for, while your staff is less stressed over the endless traffic flow.
Stockpile 5-star reviews with Skiplino online queue management system
Customer reviews matter. Nobody would ever choose to dine out at a one-star restaurant when there’s a 5-star spot nearby.
The Skiplino customer queue management system can help make your business associated with 5 stars. Collect real-time feedback as you serve your customers, adjust your services accordingly, and make everyone happy. With Skiplino, you can act upon what your real customers say without taking a guess at how to improve their experience.
Features that make queue management so smart
Skiplino makes the most of cloud technology to make queues less of a hassle for your business. Here’s what you will be able to leverage once you get started:
- Real-time queuing data
- Actionable reports
- Unlimited services, queues, and tickets
- Push notifications
- Custom branding features
Our software provides insight into all the data circulating through the Skiplino queue management app and your on-site systems. Easily red-flag longer-than-expected waiting times, monitor your customers’ experience with your business, and identify where your employees are underperforming. Because it’s cloud-based, you’ll always have enough resources to manage queues and collect game-changing data.
All-in-one solution to handle queues, appointments, and remote customers
Skiplino can serve as a full-blown automated queuing system, but its capabilities aren’t only limited to queues and tickets. You can also benefit from our software for:
- Seamless scheduling for appointments
- Virtual queuing and remote service
- In-store checking in and checking out
Backed by real-time analytics and multiple customizable features, Skiplino queue management solutions are great for businesses of all sizes. Whether you’re starting a telemedicine practice as part of your mental health clinic, managing a retail chain, or struggling with crowds at a government agency, there’s an ideal Skiplino product for your needs.
But no words are enough to describe the real value of Skiplino. To tap into our software’s best functionality and see how you can save your customers from waiting too long, launch a 7-day trial with the product of your choice.
Contact
Get in touch with Skiplino
info@skiplino.com
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