Skiplino MCP
Monitor your queues by simply asking.
Skiplino MCP lets Claude talk to Skiplino’s own backend. Every tool mirrors something the Control Panel already does, scoped to your organisation and nothing beyond.
Trust Built In
Safety and governance, built in.
Every capability is wrapped in controls designed to keep your data protected and your changes accountable.
Two-Step Approval on every write
Nothing changes on the first call. A preview and a single-use approval token are required before anything is applied.
No customer identity exposure
Ticket-level data never exposes a customer’s name or contact details, only counts, timings, and status.
Rate limiting
Configuration changes are capped at 10 changes per 5 minutes, a further safeguard against unintended bulk edits.
Access is per user
Through their existing Skiplino account and company-admin permission.
Audit trail
Sensitive actions are logged for accountability.
Take Action
Make any changes safely.
Read-heavy by design but it can also update your existing branch, queue, service, and organisation settings. Always with you in control.
You ask for a change
Request the change in plain language.
Claude shows a preview
See changes before you apply.
Confirm the change or not
A second, confirmed step applies it.
What You Can Ask
Ask anything about your operation.
Everything here is read-only. Retrieving it changes nothing in your Skiplino account, so your team can explore freely.
What languages do we currently offer customers?
What are my branches?
Which services take appointments at my branch?
Who is online right now and at which desk?
Which queues are under my branch?
Are we closed for any holidays this month?
How busy is my branch right now?
How many tickets did we take today?
How much idle time did our agents have this week?
Frequently Asked Questions
Questions From Organizations Like Yours
You can ask about your branches, services and queues in plain language instead of building a report. For example, you can ask how busy a branch was last week, how long people waited, or how your services compare. The assistant can also make changes for you, and it asks you to confirm before it does.
No, your password is never shared with the assistant. You sign in on a Skiplino page, and the assistant only receives a token. The connection only covers your own organisation.
You can disconnect at any time from your assistant’s connector settings. Access also ends if your Skiplino account or permissions change. Only connect assistants you trust.
No. Any change the assistant wants to make is shown to you for approval first. Review what you’re approving before you accept it.
You need two things:
- A Skiplino account with permission to manage your organisation. You’ll use the same email and password as the Skiplino portal.
- An AI assistant that supports custom connectors. Claude and ChatGPT both do on their paid plans.
There’s nothing to install and no key to generate.
- Add a custom connector in your assistant’s settings.
- Paste only the server URL, https://mcp.skiplino.com. Leave every other field empty: OAuth Client ID, OAuth Client Secret, request headers, and any API key or token.
- A Skiplino sign-in page opens. Check that the address starts with https://mcp.skiplino.com/oauth/authorize, then enter your email and password there and approve the connection.
Never type your Skiplino password into Claude or ChatGPT. If you did, remove the connector, change your password in the portal, and add the connector again.