Seamless queuing without the friction
Queue Management System, Cloud Queue software
Long waits cost you customers and revenue. Whether you run a bank, hospital, government service centre, telecom company or retail chain, real-time insights help you optimise staffing, cut costs and grow revenue.
Trusted by 1,000+ companies
in 137 countries
App Store
Google Play
G2 ReviewWe have the solution
Three critical
business problems solved
Eliminate wait time chaos
Digitise queues, balance demand in real time, and maintain full visibility over customer flow and service performance.
Stop customer frustration
Provide live updates, accurate wait estimates, and seamless notifications for a transparent, stress free experience.
Run more cost effective operations
Optimise staffing, reduce idle time, and improve service throughput without growing operational costs.
Eliminate Wait Time Chaos
Built for your
team’s efficiency
Empower your team with tools designed to improve service quality, reduce friction, and deliver better customer experiences. Skiplino equips agents with live insights, flexible controls, and direct customer feedback so every interaction is faster, smarter, and more consistent.
Customised features
Set terminal duration, configure end of screen branch behaviour, and define how the selected call appears to your team.
Performance monitoring
Track, measure, and review business analytics in real time.
Feedback reports
Customer feedback for each employee is stored and applied to performance reports, at the agent and branch level.
Effortless setup
Within 30 minutes you’ll be running your branch, no specialist equipment required. Get started.
Get Started
Proven at global scale
Industries using our
Queue Management System
Banking, queue management for banks
Skiplino helps banks and financial institutions eliminate queues and deliver efficient, personalised branch experiences.
Learn MoreEducation, student services queue management
Skiplino helps schools, colleges, and universities manage registration and campus services efficiently.
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Government, public service queue management
Skiplino helps government agencies reduce long queues and waiting times with faster, contactless citizen service experiences.
Learn MoreHealthcare, hospital and clinic queue management
Reduce patient overcrowding in clinics and hospitals, automate appointment reminders, and unify walk in customers with bookings.
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Insurance, claims and consultation queue management
Streamline claims and customer service processes while improving agent efficiency.
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Service centres
Streamline appointments, ticketing, and queue flow with live insights for better customer experience.
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Telecommunications, store queue management
Manage queues, monitor agent performance, and match agent skills with customer needs efficiently.
Stop Customer Frustration
Queue On Your
Customers’ Terms
Give customers full control of how they join and track the queue, remotely, on arrival, or on screen. Skiplino removes unnecessary waiting and uncertainty, keeping customers informed, comfortable, and confident throughout their visit.
Portal
Live dashboards and advanced reporting let managers see actionable performance data and improve services.
Customer booking platform
Customers schedule a branch service anytime via app or web, with reminders that keep their day seamless.
Branch App for tablets
Display and present customer information at the counter for a seamless experience for every customer.
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Branch App for TV
Customers see queue progress on the Skiplino Display App, with live counter updates.
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On-Premise Deployment
Everything runs
inside your branch
Skiplino On-Premise Queue Management Platform gives organizations complete control over their queue management operations by hosting the system within their own IT infrastructure.
Operating entirely within your network with:
- Enhanced data security
- Compliance with internal policies
- Fits your IT infrastructure
- Customer Ticketing
- Real-time Monitoring
- Digital Signage
- Advanced Reporting
- High Performance
Proven on a global scale
Trusted by brands
worldwide
Cost Effective
Get Started Today!
- Up to 10 Users
- Overview, Analytics and Tickets Report
- Remote & Walk-in Customers Apps
- Phone Support
- Customized Branding
- Up to 20 Users
- User, Stats, Export, Comparison and Live Reports
- Dedicated Account Manager
- Feedback and Performance archive
- Unlimited Users
- Unlimited Services
- Unlimited Devices
Compare All Features
Platform
(Per day, Per Location)
Reports
Booking Options
(Android and iOS)
Client Support
Integrations
*Additional Fees may apply
Services
*For SMS/WhatsApp integration or charges, contact our support
Other Skiplino Products
More Ways to
Power Your Service
Frequently asked questions
Queue management
questions, answered
A cloud queue management system replaces physical ticket machines with software hosted online. Customers join a queue from their phone, a kiosk or a web link, staff call them from any browser, and wait times and service data are recorded automatically. Because it runs in the cloud there is no on-site server to maintain and branches can be added remotely.
Pricing depends on the number of branches, counters and features you need. Skiplino publishes its current plans on the pricing page, billed monthly or yearly, and every plan includes a free 7-day trial with no credit card required.
Yes. Skiplino merges booked appointments and walk-in arrivals into a single live queue, so a customer who booked ahead keeps their slot while walk-ins are served around them. Staff see one ordered list rather than two competing ones.
A single branch can be live in about 10 minutes: create the account, add your services and counters, and open the display on any screen. No hardware installation is required, and multi-branch rollouts are configured from the same admin portal.