Skiplino’s purpose-built queue management software combined with powerful appointment booking features has arrived.
Unnecessary waiting in queuing top the list of reasons why many customers leave banks, travel agencies, retail stores, hospitals and government institutions dissatisfied.
Keep your waiting rooms clear and customers happy while reducing wait times and booking more appointments at your location.
Skiplino is a queue management system that allows businesses to handle customer queues smartly and speedily.
Skiplino is an intelligent and cloud-based system that can monitor data related to queues in real time, and collect customer feedback. Our cloud based software can then assess this data to speed up the performance of your agents and services.
The Skiplino mobile app is a free mobile queue management system for your customers to download. With it, they can book their queuing spots and attain their tickets in the locations for the different services you offer. An ideal solution for your loyal and frequent visitors.
As a business, you will always have walk-in customers, who may not be aware of the Skiplino mobile app or just simply prefer to book their tickets as a walk-in customer. Therefore, you can set up the walk-in app (in an on-site tablet) that can be placed near the main door, to allow customers to easily book for a ticket once they visit your location.
As an admin, you will be able to allocate customer service agents accordingly to meet the demands of your locations in the system. Your agents will then use the system, based on the roles they are given, to call the customers’ tickets when their turn is up. Their ticket number will be displayed on the TV screens. There can also be a tablet next to the agents’ desks, where it can display the desk number or name (via the Desk App). It can also allow customers to provide feedback of their overall experience.
You will be able to monitor staff and location performance in real-time as well as receive customer feedback. At this stage, your business can collect valuable data to improve efficiency and customer satisfaction in the long term.
Skiplino Queue Management System records your imminent customer’s and the services they intend to use.
A cloud-based queue management system allows you to monitor your customer visits at each location.
Install the walk-in app on a tablet inside your location. This will allow your walk-in customers to book their tickets and get their ticket number via SMS or email.
Get access to smart analytics with real-time monitoring and reporting of staff performance and customer satisfaction.
Allow walk-in customers to book tickets and receive them by SMS or Email
Agents will be able to call customers and provide them with personalized experiences.
Called tickets are displayed on TV screens.
Users will be able to book tickets remotely and provide feedback after their service.
Skiplino is accessible from any internet connected mobile device or computer.
From workload analyzing to staffing the most appropriate resources, you’re able to make smarter business decisions with real-time metrics and immediate feedback. Skiplino offers a robust customer feedback portal designed for a high response rate so you can identify areas of improvement. Whether you provide a service, or sell a product, when your customer is a part of the conversation, you’re able to understand their reactions to the process and whether there’s a better way to serve them.
Now you can provide your customers the choice to quickly book their tickets for some of your services directly from your unique web page. To use the web booking feature, your customers can simply visit your unique web booking page, choose any of your services, and book their ticket.
Skiplino Queue Management System is the perfect solution for Banks and Financial Institutes with as many locations, around larger or smaller geographical locations. Skiplino is the top choice of leading banks and financial institutions around the globe.
Skiplino Queue Management System is the perfect tool for government agencies, such as DMVs and post offices, as it eliminates long waiting lines and queues.
Telecom companies have many locations and customer agents. Skiplino Queue Management System is an ideal tool to manage the crowds within the locations.
Queue Management System for universities, colleges, and schools is perfect for managing crowds during registrations and other functions.
Skiplino’s Walk-in app lets walk-in customers book queue tickets and supports SMS notifications in more than 69 languages. It also allows your customers to receive SMS, email notification, or a printed version of their tickets. Localize the Service names, SMS and printed tickets using the Admin portal.
Skiplino Display app displays and announces called queue tickets in your customers’ language. Your customers get real-time queuing information.
The Admin app lets you call tickets, view real-time analytical reports for insights on organization, location, service, and agent performance. Now you can monitor hourly, daily, monthly, or even a custom timeframe’s activity.
Attach tablet devices to agents’ desks to allow your customers to rate the service they’ve received even before they leave your location.
Now your customers can book a spot in a queue or book appointments without stepping inside your location with the mobile app. Allowing your customers to book remotely reduces customer wait and service times while increasing customer satisfaction.
Now you can configure your account, manage locations, services, schedule messaging and ad content from your desktop. With advanced reporting from real-time dashboards that include actionable data to serve your customers better and improve operational efficiency.
Tablet stands for location walk-in customers.
Certified wireless bluetooth printer to print queuing tickets.
Apple TV to connect to any display and run Skiplino Display App.
Amazon Fire TV to connect to any display and run Skiplino Display App.
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