Skiplino Queue Management + Appointment Scheduling System
Skiplino's purpose-built queue management software combined with powerful appointment booking features has arrived.
Unnecessary waiting in queuing top the list of reasons why many customers leave banks, travel agencies, retail stores, hospitals and government institutions dissatisfied.
Keep your waiting rooms clear and customers happy while reducing wait times and booking more appointments at your location.
About Skiplino’s Queuing System
Skiplino is a queue management system that allows businesses to handle customer queues smartly and speedily.
Skiplino is an intelligent and cloud-based system that can monitor data related to queues in real time, and collect customer feedback. Our cloud based software can then assess this data to speed up the performance of your agents and services.
How it Works
1. Book a spot in a queue
The Skiplino mobile app is a free mobile queue management system for your customers to download. With it, they can book their queuing spots and attain their tickets in the locations for the different services you offer. An ideal solution for your loyal and frequent visitors.
How it Works
2. Walk-in customers
As a business, you will always have walk-in customers, who may not be aware of the Skiplino mobile app or just simply prefer to book their tickets as a walk-in customer. Therefore, you can set up the walk-in app (in an on-site tablet) that can be placed near the main door, to allow customers to easily book for a ticket once they visit your location.
How it Works
3. Call Customer Tickets
As an admin, you will be able to allocate customer service agents accordingly to meet the demands of your locations in the system. Your agents will then use the system, based on the roles they are given, to call the customers' tickets when their turn is up. Their ticket number will be displayed on the TV screens. There can also be a tablet next to the agents' desks, where it can display the desk number or name (via the Desk App). It can also allow customers to provide feedback of their overall experience.
How it Works
4. Monitor Performance
You will be able to monitor staff and location performance in real-time as well as receive customer feedback. At this stage, your business can collect valuable data to improve efficiency and customer satisfaction in the long term.
Key Features
Know who is coming
Skiplino Queue Management System records your imminent customer's and the services they intend to use.
Manage traffic
A cloud-based queue management system allows you to monitor your customer visits at each location.
Welcome walk-in customers
Install the walk-in app on a tablet inside your location. This will allow your walk-in customers to book their tickets and get their ticket number via SMS or email.
Skiplino Queueing Experience
Skiplino Portal
Get access to smart analytics with real-time monitoring and reporting of staff performance and customer satisfaction.
Tablet App
Allow walk-in customers to book tickets and receive them by SMS or Email
Agent Interface
Agents will be able to call customers and provide them with personalized experiences.
Display App
Called tickets are displayed on TV screens.
Skiplino App
Users will be able to book tickets remotely and provide feedback after their service.
Product Features
Management & Tracking
Skiplino is accessible from any internet connected mobile device or computer.
Instant Feedback
From workload analyzing to staffing the most appropriate resources, you're able to make smarter business decisions with real-time metrics and immediate feedback. Skiplino offers a robust customer feedback portal designed for a high response rate so you can identify areas of improvement. Whether you provide a service, or sell a product, when your customer is a part of the conversation, you're able to understand their reactions to the process and whether there's a better way to serve them.
Web Booking
Now you can provide your customers the choice to quickly book their tickets for some of your services directly from your unique web page. To use the web booking feature, your customers can simply visit your unique web booking page, choose any of your services, and book their ticket.
Perfect Solution for
Eliminate lines
Skiplino's Walk-in app lets walk-in customers book queue tickets and supports SMS notifications in more than 69 languages. It also allows your customers to receive SMS, email notification, or a printed version of their tickets. Localize the Service names, SMS and printed tickets using the Admin portal.
Announce Tickets
Skiplino Display app displays and announces called queue tickets in your customers' language. Your customers get real-time queuing information.
Valuable Insights
The Admin app lets you call tickets, view real-time analytical reports for insights on organization, location, service, and agent performance. Now you can monitor hourly, daily, monthly, or even a custom timeframe's activity.
Timely Feedback
Attach tablet devices to agents' desks to allow your customers to rate the service they've received even before they leave your location.
Customer Booking
Now your customers can book a spot in a queue or book appointments without stepping inside your location with the mobile app. Allowing your customers to book remotely reduces customer wait and service times while increasing customer satisfaction.
Manage your Business
Now you can configure your account, manage locations, services, schedule messaging and ad content from your desktop. With advanced reporting from real-time dashboards that include actionable data to serve your customers better and improve operational efficiency.
Suggested Accessories
Tablet Stands
Tablet stands for location walk-in customers.
Printers
Certified wireless bluetooth printer to print queuing tickets.
Apple TV
Apple TV to connect to any display and run Skiplino Display App.
Amazon Fire TV
Amazon Fire TV to connect to any display and run Skiplino Display App.
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