Virtual Branch

With Skiplino’s Virtual Branch, you can enable your customers to book virtual tickets and eliminate the need for in-person visits to your branch by utilizing the video call option instead.

Experience this powerful tool to transform the way you do business and provide a modern, user-friendly experience.

Queue Management System

Three Business Enhancements

One Virtual Product

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Adapt Services

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Improve Productivity

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Widen Reach

About Skiplino’s Virtual Branch

How it Works

Key Features

Innovate And Accelerate With Cutting-Edge Video Technology

Customers

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Smartphone App

Customers can book appointments and secure their spot in the queue with just their smartphone. They can access all the services they need through one easy-to-use interface.

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Face-To-Face Interaction

Enhance customer experience by eliminating the need to physically visit a location. Enjoy the convenience of remote service without compromising on quality.

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Accessibility

Customers can still receive the services they need without being restricted by lockdown, social distancing, or a remote location.

Agents

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Organized Workflow

Appointments and queues are fully managed by an intuitive and intelligent virtual queue management system. Customer details are collected in-advance for a better understanding of needs and preparation before every interaction.

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Safe Environment

Agents don’t need to worry about going to work during uncertain times. By working from home, they can continue to deliver a quality service from the comfort of their own home.

Managers

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Feedback Reports

Keep track of customer feedback and agent performance without compromising safety. Generate historical and current reports to make informed decisions and support staff effectively.

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Future-Proof Processes

Have peace of mind that your business can operate safely and effectively during uncertain times, with processes that protect future revenue and growth.

Our Customers Use Skiplino Virtual Branches For

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Service Centers

Service centers can utilize Virtual Branches to provide remote assistance and support to their customers. This can include technical support, customer service, product troubleshooting, and more. Virtual Branches enable businesses to offer personalized and efficient support without the need for in-person visits or phone calls.

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Finance

Digital banking has skyrocketed in popularity. Offer a convenient and personalized service to customers whilst being more accessible and flexible.

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Government

Face-to-face interactions are important for the public sector, but agencies struggle to provide personalized services when demand is high, and there are restrictions. Virtual Branches tools enable government agencies to communicate meaningfully with citizens

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Healthcare

Telemedicine is becoming increasingly popular as more patients struggle to get the healthcare they need due to distance from clinics and a lack of availability. Clinicians can use video conferencing and automated reminders to deliver remote and attentive care.

Apps and Administration

Be Innovative, Flexible, And Secure

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Mobile

The Mobile app allows customers to book appointments remotely at the most suitable time for them. Customers can use their smartphone to video call with agents, adjust their booking, and provide feedback.

Download on:
Skiplino app in Apple Store Skiplino app in Google Play
Admin app for appointments booking

Admin App

This is the next generation of performance monitoring.

With the Skiplino Admin App, agents and managers can gain insights of the organization, tickets, service, and performance. Simply choose a timeframe’s activity to view.

Download on:
Queue management app in Apple Store Queue management app in Google Play
Portal for queue management

Portal

This is account management, location monitoring, service reviews, message scheduling, and content organization in one responsive web portal.

With real-time dashboards and advanced reporting capability, managers can use actionable data to drive business performance and enhance services.

Pricing

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Virtual Branch

Cost Per Month$299
Number of ServicesUnlimited Services
Number of Users 15 Users
Number of Minutes22,500 Minutes
 

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