Virtual Branch
With Skiplino’s Virtual Branch, you can enable your customers to book virtual tickets and eliminate the need for in-person visits to your branch by utilizing the video call option instead.
Experience this powerful tool to transform the way you do business and provide a modern, user-friendly experience.
Three Business Enhancements
One Virtual Product
Adapt Services
Improve Productivity
Widen Reach
About Skiplino’s Virtual Branch
How it Works
Customers book an appointment
Using the Skiplino app, your customers can find an available slot for an appointment or secure their spot in a virtual queue. Customers can fill in their details as part of the booking process, which helps agents prepare for interactions in-advance.
Appointment reminders are sent automatically
Customers receive a notification the day before and on the day of their appointment to remind them about their upcoming appointment.
Agents initiate a video call
Agents can provide a virtual service to customers via video call from the Skiplino portal on their desktop or the Skiplino admin app.
Customers pay during or after appointment
Agents can send a request for payment at an appropriate time for customers, who then pay for their session digitally.
Customers provide instant feedback
Customers are encouraged to rate your service after their appointment using the Skiplino mobile app.
Managers monitor business performance
Gain valuable insights about business performance across multiple locations with the Skiplino Portal.
Key Features
Innovate And Accelerate With Cutting-Edge Video Technology
Customers
Smartphone App
Customers can book appointments and secure their spot in the queue with just their smartphone. They can access all the services they need through one easy-to-use interface.
Face-To-Face Interaction
Enhance customer experience by eliminating the need to physically visit a location. Enjoy the convenience of remote service without compromising on quality.
Accessibility
Customers can still receive the services they need without being restricted by lockdown, social distancing, or a remote location.
Agents
Organized Workflow
Appointments and queues are fully managed by an intuitive and intelligent virtual queue management system. Customer details are collected in-advance for a better understanding of needs and preparation before every interaction.
Safe Environment
Agents don’t need to worry about going to work during uncertain times. By working from home, they can continue to deliver a quality service from the comfort of their own home.
Managers
Feedback Reports
Keep track of customer feedback and agent performance without compromising safety. Generate historical and current reports to make informed decisions and support staff effectively.
Future-Proof Processes
Have peace of mind that your business can operate safely and effectively during uncertain times, with processes that protect future revenue and growth.
Our Customers Use Skiplino Virtual Branches For
Service Centers
Service centers can utilize Virtual Branches to provide remote assistance and support to their customers. This can include technical support, customer service, product troubleshooting, and more. Virtual Branches enable businesses to offer personalized and efficient support without the need for in-person visits or phone calls.
Finance
Digital banking has skyrocketed in popularity. Offer a convenient and personalized service to customers whilst being more accessible and flexible.
Government
Face-to-face interactions are important for the public sector, but agencies struggle to provide personalized services when demand is high, and there are restrictions. Virtual Branches tools enable government agencies to communicate meaningfully with citizens
Healthcare
Telemedicine is becoming increasingly popular as more patients struggle to get the healthcare they need due to distance from clinics and a lack of availability. Clinicians can use video conferencing and automated reminders to deliver remote and attentive care.
Apps and Administration
Be Innovative, Flexible, And Secure
Mobile
The Mobile app allows customers to book appointments remotely at the most suitable time for them. Customers can use their smartphone to video call with agents, adjust their booking, and provide feedback.
Admin App
This is the next generation of performance monitoring.
With the Skiplino Admin App, agents and managers can gain insights of the organization, tickets, service, and performance. Simply choose a timeframe’s activity to view.
Portal
This is account management, location monitoring, service reviews, message scheduling, and content organization in one responsive web portal.
With real-time dashboards and advanced reporting capability, managers can use actionable data to drive business performance and enhance services.
Pricing
Virtual Branch
| Cost Per Month | $299 |
| Number of Services | Unlimited Services |
| Number of Users | 15 Users |
| Number of Minutes | 22,500 Minutes |
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