We’re going to begin this article with a bold, yet painfully true statement: As a business owner, there is no resource more valuable to you than time. Think about it. [...]
Continue ReadingHow much do you know about waiting in line? On the one hand, everyone does it. From cafeteria lunch lines to grocery store waits, people have been standing in lines their whole lives. At this point, you only need to see a line stretching out before a store to immediately know there’s going to be […]
Continue ReadingThe new normal. A new reality. Challenging times. If you got a penny each time someone used a euphemism like that for the pandemic, you could be quarantined in a beach house right now. Adaptation is the name of the game. People have scrambled to reorganize their livelihoods while businesses adjust to continue serving their […]
Continue Reading“Waiting” and “customer satisfaction” are not concepts that go together naturally. For most people, waiting in line is associated with some of the not-so-fun memories in life: spending hours trying to get on an amusement park ride, paying a visit to your local government agency or hanging out in the lobby of a doctor’s office. […]
Continue ReadingQueueing is never the best part of anyone’s day – especially if they’re at the airport waiting to go on vacation. Standing in a crowd of other people while you’re waiting for service isn’t an ideal way to spend time for anybody. With the COVID-19 pandemic, the issue of waiting in line next to many […]
Continue ReadingDMVs. Grocery stores. Cafes. Healthcare facilities. Hotels. What do all of these establishments have in common? That’s right. They all typically involve waiting in long and tedious lines. As a business owner or higher-up staff member in charge of customer experiences, you would know better than anyone just how much people hate the traditional queuing […]
Continue ReadingKeeping track of a business is challenging work. You need to stay on top of employees, profits, and management. With that in mind, it’s not surprising that most organizations struggle to maintain a record of visitors. Why does keeping track of visitors matter? Visitor tracking means improved security, better resource management, and more control over […]
Continue ReadingDifferent businesses have different needs. That much is clear to anybody, especially company managers or owners. But there’s one type of need that drives every single business in the world: efficiency. Higher levels of efficiency mean cutting costs, improving productivity, and ultimately serving more customers. Every company wants to be more efficient. Implementing better queue […]
Continue ReadingWhat do customers hate the most? Not getting any response or attention from service providers. While a service provider cant solve all the problems that exists due to so many external factors, It can only try to be perfect in what it does. However, that doesn’t imply an organization would never have a problem in […]
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