In today’s fast-paced, hyper-connected world, time is the most valuable currency. Customers no longer tolerate long waits, slow responses, or inefficient service. They expect seamless, fast, and personalized experiences—every time. [...]
Continue ReadingIt’s safe to say that in our current situation, visitor management has become more crucial than ever. For businesses to safely operate, and by extension, remain open at all, proper visitor management measures need to be taken. The problem is that running a business is already taxing enough without the extra restrictions. Businesses are having […]
Continue Reading“Waiting” and “customer satisfaction” are not concepts that go together naturally. For most people, waiting in line is associated with some of the not-so-fun memories in life: spending hours trying to get on an amusement park ride, paying a visit to your local government agency or hanging out in the lobby of a doctor’s office. […]
Continue ReadingScheduling is a part of everyone’s life. Whole disciplines exist around time management in the personal and professional world. You don’t have to be a scheduling guru to be all too familiar with the plight of trying to plan around availability on a coworker’s online calendar, or just coordinating when to pick up a friend […]
Continue ReadingPicture this. You’ve been stuck in a waiting room for well over an hour. Packs of frustrated patients flank you on every side, desperately waiting for their name to be called. You’re also fully aware that you’ll likely only see the doctor for less than half the time you’ve been waiting. Sounds awful, doesn’t it? […]
Continue ReadingDid you know that in America alone companies lose $62 billion each year due to lacklustre customer service? Whether you’re running a restaurant or you’re a clothing retailer, every business wants to offer the best customer service possible. But while corporations can afford to spend millions each year on optimizing their customer service efforts, small […]
Continue ReadingKeeping track of a business is challenging work. You need to stay on top of employees, profits, and management. With that in mind, it’s not surprising that most organizations struggle to maintain a record of visitors. Why does keeping track of visitors matter? Visitor tracking means improved security, better resource management, and more control over […]
Continue ReadingThe internet changed everything. From communication to education to work, many aspects of our society rely upon the modern convenience of being connected online. Businesses in every industry have evolved from brick and mortar to establishments with virtual branches. Even waiting isn’t the same as it once was before the internet. In the past, queueing […]
Continue ReadingEvery major problem germinates from a relatively harmless seed. If you can avert the seed, then you can prevent the problem. In most cases, it is not possible to avert every possibility of an error or a cause that will lead to an aggrieved and disappointed customer. While every company should be proactive, it is […]
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