We’re going to begin this article with a bold, yet painfully true statement: As a business owner, there is no resource more valuable to you than time. Think about it. [...]
Continue ReadingWondering why your company isn’t nailing those 5-star reviews? Are you stuck on 4-stars even though your reviewers aren’t giving you any specific reasons why or suggestions for improvement? You’re not alone. Chances are your customer experience isn’t as streamlined as it needs to be. When US businesses lose $62 billion every year due to […]
Continue ReadingAs business processes become more advanced and automated, the pen-and-paper appointment book has become a thing of the past. With the rise of online shopping and the impact of a global pandemic, businesses must offer online booking to succeed and ensure a quality (and safe) service to their customers. But what are the problems associated […]
Continue ReadingChances are, if you’re running a small business, you’re already pressed for time as it is. Not only do you have customers expecting an excellent service, but you also have to take care of your back end as well. From accounting to employee management, there’s rarely a shortage of tasks for you to sink your […]
Continue ReadingAre you using some sort of calendar on your business laptop? Are you using a Microsoft Excel template? Or are you still living in the dark ages and using a pen and paper scheduling system? Now stop and ask yourself a second question: Is your current method of appointment scheduling getting in the way of […]
Continue ReadingTake the time to stop and think about all of the major annoyances in life. Smudged glasses lenses, spilling coffee on a freshly dry cleaned suit jacket, or even people who constantly interrupt you while you’re trying to make a point. Okay, fine. I guess these aren’t major annoyances, but you get my point. Something […]
Continue ReadingDo you enjoy scheduling appointments by phone? Even if you don’t suffer from phone anxiety, chances are the answer is no. No one enjoys the administrative headache of scheduling things. While technology has helped streamline the process of web scheduling, going back and forth with emails is a chore for any harried professional trying to […]
Continue ReadingYou’ve finally done it. You’ve decided to join the future of scheduling and switch from your outdated traditional scheduling system to scheduling software. And with the long list of benefits associated with scheduling software, how could anyone blame you? You’ve got a business to run. That means your list of tasks is piling up, you’re […]
Continue ReadingPeople hate to wait. On average, people will overestimate time spent waiting in line by 36%. Technology has made everything so quick and easy that having to slow down your whole day for a single task feels borderline torturous. Fortunately, even the age-old industry of queuing up is getting a makeover with booking apps that […]
Continue ReadingThe take-a-number system is outdated technology. Unfortunately, too many businesses are still restricted by this old-school ticket printing machine. The take-a-number process was made infamous by confusing lines at McDonald’s and impersonal interactions with large businesses. If you’re using a take-a-number system, you run the risk of worsening your customers’ experience, creating a stressful work […]
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