Queue Management System
With Skiplino’s Queue Management System, you can manage your queues and increase customer satisfaction by reducing the waiting time and increasing remote bookings for your branches.
Experience increased productivity and streamline your operations with Skiplino’s groundbreaking Queue Management System.
Three Business Enhancements
One Queue Management System
Reduce Wait Time
Improve Service
Drive Performance
About Skiplino’s Queuing System
How it Works
Customers book a spot in the queue
Customers secure their place in the queue and receive confirmation of their expected wait time. Remote customers can book a slot via mobile app or web link, and walk-in customers can use an on-site tablet.
Agents call the next in line
Using the Skiplino agent interface, service providers gain insights about incoming customers in advance so they can prepare for each interaction. Agents use the system to call customers who are next in line, then deliver a swift and personalized service.
Customers receive notification when it's their turn
Remote booking customers can receive push notifications to their smartphone, and walk-in customers can receive email or SMS alerts.
Managers monitor business performance
Skiplino’s Queue Management System collects valuable data and insights into staff performance, location productivity, and customer behavior. You can monitor business performance in real-time and make informed decisions to achieve your goals.
Key Features
Turn Your Queue Into An Asset
Customers
Smartphone App
Customers remotely secure their spot in the queue via their smartphone, or a customised web link, without having to stand in line or speak to a representative.
On-site Booking
Customers who arrive at your premises secure their spot in the queue with an on-site tablet, without needing to wait in line first.
Push Notifications
All mobile app users receive smartphone notifications with their ticket number, an estimated wait time, and updates of their place in the queue.
Walk-in and web booking customers can receive SMS or email alerts.
Digital Display
Customers watch the queue status updates in real-time on a TV display and see when they are next in line.
Agents
Individual Feedback
After every interaction, customers can give agents detailed feedback using the Skiplino app or SMS.
Customized Features
Tailor the available options for your agents to match your business needs, enhancing operational efficiency and effectiveness.
Customer Updates
Agents conveniently view personal information and query details of their upcoming customers on their screens, streamlining the process by minimizing paper forms and preliminary questions.
Managers
Performance Monitoring
Track, measure, and review business analytics in real-time for data-driven decisions.
Feedback Reports
Customer feedback for each employee is stored and applied to ongoing reports to monitor individual agent and branch performance.
Effortless Setup
Within a half-hour, you can start operating your branch smoothly without requiring any specialized equipment.
Our Customers Use Skiplino QMS For
Finance
Banks and financial institutions must deliver efficient and personalized services at every branch. Skiplino is the perfect tool for financial institutions to eliminate queues and ensure customer satisfaction.
Telecommunication
With many locations and customer agents, how can telecom companies ensure a consistent quality of service? With Skiplino’s Queue Management System, management of performance and productivity across all locations is possible.
Government
Government agencies are notorious for long queues and unnecessary waiting time. Use Skiplino Queue Management System for swift, effective, and contactless customer service.
Education
Schools and colleges face the challenge of hosting special events and registration days. With the support of a Queue Management System, crowd management and large-scale administration can be managed effortlessly.
Insurance
Skiplino’s Queue Management System empowers insurance companies to streamline customer service, reduce waiting times, and optimize claims handling. Enhance the customer experience by eliminating queues and improving efficiency.
Service Centers
Service centers can enhance their customer service experience with Skiplino’s Queue Management System. QMS enables businesses to efficiently manage customer queues, providing services such as appointment scheduling, ticketing systems, and real-time analytics. By implementing QMS, service centers can offer personalized and streamlined support to customers, reducing wait times and enhancing overall customer satisfaction.
Apps and Administration
Purpose-built apps for every business in any industry
Walk-In
Have customers arrived without having an advanced booking on Skiplino mobile app? No problem! With Skiplino’s walk-in app, customers can book their queue ticket on arrival and receive SMS, email, and printed tickets.
This means staff don’t have to repeat demonstrations or restrict access to app-users. With a tablet at the site entrance, businesses can create the same seamless experience for all customers.
Display
Customers want to see the progress of the queue. With Skiplino’s Display app, customers can see queue updates in real-time.
The Display app announces the up-next queue ticket using the customer’s preferred language. This creates a personalized experience and saves staff time.
Admin App
With the Skiplino Admin App, agents and managers can gain insights of the organization, tickets, service, and performance. Simply choose a timeframe’s activity to view.
Desk
Customer feedback provides valuable opportunities for business improvement.
Skiplino’s Desk app displays the called ticket and allows customers to rate their experience with a business before leaving the premises. Attach tablet devices to agents’ desks and gain extraordinary insights.
Agents can also display called tickets at their individual desks to help customers find their server.
Mobile
Create a satisfying experience for customers before they step through the doors.
The Mobile app allows customers to remotely secure a spot in the queue, or book appointments at the most suitable time.
Portal
This is account management, location monitoring, service reviews, message scheduling, and content organization in one responsive web portal.
With real-time dashboards and advanced reporting capability, managers can use actionable data to drive business performance and enhance services.
Pricing
Professional
Enterprise
Custom
| Cost Per Month | $299 | $399 | Get a quote |
|---|---|---|---|
| Number of Services | Unlimited | Unlimited | Unlimited |
| Number of Tickets | Unlimited | Unlimited | >1000 per day / location |
| Number of Users | 10 | 20 | Custom |
| Type of Reports | Overview Reports, Analytics Reports, Tickets Reports | Everything in Professional, plus: Users Reports, Stats Reports, Export Reports, Comparisons Reports, Live Reports | Everything in Enterprise |
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