# Skiplino | Queue Management System & Appointment Software > Skiplino is a cloud-based queue management and appointment scheduling platform that helps banks, hospitals, government offices, retailers, and other service organisations reduce wait times, streamline customer flow, and unify walk-in customers with online bookings — serving 1,000+ brands across 137 countries. ## About Skiplino was launched in 2018 and has processed 75M+ tickets globally. The platform runs on Microsoft Azure with 99.98% uptime, supports 70+ languages, and holds a 4.8/5 average rating across iOS, Android, and AppGallery app stores. Key capabilities include queue management, online appointment scheduling, virtual/video service queues, live analytics, and SMS/WhatsApp/push notifications. ## Navigation - [Home](https://skiplino.com): Overview of Skiplino's queue management and appointment scheduling platform. - [Pricing](https://skiplino.com/pricing): Plan comparison and pricing details. - [About](https://skiplino.com/about): Company background, mission, and global scale. - [Get Started](https://skiplino.com/get-started): Start a free trial or book a demo. - [Contact](https://skiplino.com/contact-us): Contact form for sales and support enquiries. ### Platforms - [Branch App](https://skiplino.com/platforms/branch-app): Tablet-based queue management for physical front desks. - [Mobile App & Web Booking](https://skiplino.com/platforms/mobile-app): Customer-facing iOS/Android queue and appointment app plus web booking. - [Admin Portal](https://skiplino.com/platforms/portal-admin): Multi-location management dashboard and mobile admin app. - [Display App](https://skiplino.com/platforms/display-app): TV/screen-based live queue display and digital number calling. ### Industries - [Banking](https://skiplino.com/industries/banking): Queue management for bank branches. - [Healthcare](https://skiplino.com/industries/healthcare): Patient queue and appointment software for hospitals and clinics. - [Public Sector / Government](https://skiplino.com/industries/public-sector): Citizen service queues for ministries, DMVs, and municipal offices. - [Telecoms](https://skiplino.com/industries/telecoms): Store queue and appointment management for telecom retailers. - [Automotive](https://skiplino.com/industries/automotive): Service bay queue and booking software for dealerships. - [Education](https://skiplino.com/industries/education): Campus queue management for universities and schools. - [Insurance](https://skiplino.com/industries/insurance): Appointment and queue management for insurance providers. - [Retail](https://skiplino.com/retail): In-store queue management for department stores, supermarkets, and luxury retail. ## Key Pages ### [Home](https://skiplino.com) Skiplino's homepage introduces the platform as a cloud-based queue and appointment solution for banks, hospitals, government offices, and retailers. Highlights include easy setup (go live in under 10 minutes), walk-in kiosk and remote queue joining, centralised multi-branch management, and real-time analytics. Trusted by 1,000+ brands in 137 countries. ### [Pricing](https://skiplino.com/pricing) Skiplino offers three tiers billed per location per month: a base plan (~10 users, core reporting, remote and walk-in apps), Professional ($349/month — up to 20 users, advanced reports, designated account manager), and Enterprise ($499/month — unlimited users/services/devices, custom configuration). All plans include a 7-day free trial with no credit card required. Annual billing saves 25%; monthly billing available on request. Setup is free; single-branch deployment takes under 10 minutes. ### [About](https://skiplino.com/about) Covers Skiplino's origin (launched 2018), company mission, and global footprint. The platform has served 75M+ tickets, supports 800,000+ app users, and operates in 137 countries. Core value proposition: cutting wait times by up to 75% and missed appointments by up to 80%. ### [Get Started](https://skiplino.com/get-started) Entry point for new customers. Visitors can download the Skiplino customer app to join queues, or schedule a free demo as a business. Links to book a demo via the Outlook booking calendar. ### [Contact](https://skiplino.com/contact-us) Web form for prospective customers and partners to reach Skiplino's sales and support teams. Includes opt-in consent for data processing under the Skiplino Privacy Policy. ## Platform Products ### [Branch App](https://skiplino.com/platforms/branch-app) A tablet application that serves as the in-branch queue hub: issues tickets, manages desks, collects customer feedback, and synchronises walk-in customers with online appointments in a single live queue. Customers receive their ticket via SMS, email, or printed copy. Available on iOS App Store and Google Play. ### [Mobile App & Web Booking](https://skiplino.com/platforms/mobile-app) Skiplino's customer-facing app (iOS, Android, AppGallery) lets customers join queues remotely, receive live wait time updates, reschedule or cancel bookings, and book appointments at any participating business. A no-download web booking option allows spot reservation directly from any browser without installing the app. ### [Admin Portal & Admin App](https://skiplino.com/platforms/portal-admin) A web-based management dashboard giving managers full visibility of every branch, queue, and agent in real time. Features include multi-branch oversight, live queue monitoring, multilingual interface, and detailed reporting. An accompanying mobile admin app provides on-the-go access to live data, instant alerts, and quick operational actions. ### [Display App](https://skiplino.com/platforms/display-app) Turns any Smart TV or Android TV into a live queue display board. Shows real-time ticket numbers, counter assignments, and promotional content. Connects directly to the branch dashboard and auto-syncs without manual configuration. ## Industries ### [Banking](https://skiplino.com/industries/banking) Skiplino digitises bank branch queues, routes customers to specialist tellers or advisors, and provides live branch analytics. Supports appointment scheduling for advisor consultations, mortgage reviews, and private banking sessions. Integrates via REST APIs and SAML SSO with core banking and CRM systems. Skill-based routing prioritises premium and business banking customers. ### [Healthcare](https://skiplino.com/industries/healthcare) Designed for hospitals, clinics, and pharmacies. Patients check in remotely or via kiosk, receive SMS/WhatsApp/push reminders, and join a unified queue alongside booked appointments. Architecture is HIPAA-ready (Azure, AES-256 encryption, RBAC, MFA, audit logging). Automated reminders reduce missed appointments by up to 80%. Telehealth video queue supported. ### [Government / Public Sector](https://skiplino.com/industries/public-sector) Queue and appointment management for ministries, DMVs, and municipal offices. Citizens can join queues remotely, receive live updates, and access government services via video — making services accessible to elderly, disabled, and rural residents. Reduces staff overtime and improves service throughput. ### [Telecoms](https://skiplino.com/industries/telecoms) Smart queue routing for telecom retail stores, matching customers (upgrade, contract, support) to the right rep. Supports VIP appointment booking for enterprise or high-value interactions, and a fully virtual store option for remote plan changes and account management. Integrates via REST APIs and webhooks; supports 70+ languages. ### [Automotive](https://skiplino.com/industries/automotive) Orchestrates dealership service floors: assigns jobs to the right technician, manages bay capacity in real time, and sends automated status notifications at each service milestone. Online booking for MOTs, major services, and vehicle deliveries. Integrates with leading dealership management systems via REST APIs. Missed appointments reduced by up to 80%. ### [Education](https://skiplino.com/industries/education) Queue and appointment management for university registrars, financial aid, academic advising, and student services. Handles registration week surges and exam-period peaks. Virtual queue extends services to distance and international learners. Integrates via REST APIs and SSO. ### [Insurance](https://skiplino.com/industries/insurance) Routes policyholders to the right claims adjuster or advisor, in person or via video queue. Automates appointment booking for policy consultations, annual reviews, and claim reviews. Integrates with core insurance systems via REST APIs. Reduces missed appointments and idle counter time. ### [Retail](https://skiplino.com/retail) Queue management for department stores, supermarkets, museums, and luxury boutiques. Customers can join queues in-store via kiosk or remotely via app/web. Real-time dashboards give managers live store flow data. Appointment booking for personal shopping and specialist services. ## Key Facts & Stats - Founded: 2018 - Countries: 137 - Tickets served: 75M+ - Brands using Skiplino: 1,000+ - App installs/reviews: 20,000+ across iOS, Android, and AppGallery - Average app rating: 4.8 / 5 - Platform uptime: 99.98% (hosted on Microsoft Azure) - Setup time: Under 10 minutes for a single branch - Missed appointment reduction: Up to 80% with automated reminders - Wait time reduction: Up to 75% - Notification channels: SMS, WhatsApp, push notifications, email - Languages supported: 70+ - Pricing: From $349/month/location (Professional), $499/month/location (Enterprise); 7-day free trial, no credit card required