The ability to see the length of your customers’ waiting times allows you to take a proactive, empathetic approach. As well as welcoming them warmly, you can make them feel appreciated by acknowledging how long they’ve been queuing for.
The ability to monitor feedback from customers as it comes in allows you to respond immediately. This reduces the danger of your customers damaging the reputation of your company by posting negative comments on social media or informing their friends about an unsatisfactory experience. With Skiplino, you’ll be able to see which customers are satisfied or unsatisfied and take action to ensure that they are all as happy as possible.
Skiplino allows your business to instantly see which branches are receiving high demand from visitors. You will then be able to distribute your staff to the branches that need them most and ensure that you maximise the number of customers that you can serve during the day.
With Skiplino, it’s possible to monitor activity across all of your branches, regardless of the geographical distances between them and your head office. You will be able to see statistics on the visitor levels at each branch, how able each branch is to deal with customers and any feedback received from these customers.
Large, medium and small businesses all have responsibilities to society and the environment. By installing Skiplino, you dramatically reduce the amount of paper used in comparison with a traditional queuing system. This helps to reduce the number of trees being used and reduces your business’s carbon footprint.
Choose your preferred language for your back-end reporting and monitoring tools.
It is very easy to set up Skiplino all you need to do is to signup create your branches, assign agents, and it is up and running.
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