We’re going to begin this article with a bold, yet painfully true statement: As a business owner, there is no resource more valuable to you than time. Think about it. [...]
Continue ReadingIf you’re interested in delivering a better customer service experience, you need to reduce waiting times. Let’s talk about queues, and how you can prevent your clients from waiting “in que” for far too long.
Continue ReadingTake the time to stop and think about all of the major annoyances in life. Smudged glasses lenses, spilling coffee on a freshly dry cleaned suit jacket, or even people who constantly interrupt you while you’re trying to make a point. Okay, fine. I guess these aren’t major annoyances, but you get my point. Something […]
Continue ReadingThe saying goes ‘good things come to those who wait’. But it’s a widely accepted truth that no one likes waiting. There are few things people hate more than waiting in line. In fact, we can think of 10 reasons your customers hate waiting in line. Our hatred for queues and overcrowded waiting rooms lies […]
Continue ReadingHow much do you know about waiting in line? On the one hand, everyone does it. From cafeteria lunch lines to grocery store waits, people have been standing in lines their whole lives. At this point, you only need to see a line stretching out before a store to immediately know there’s going to be […]
Continue ReadingThe new normal. A new reality. Challenging times. If you got a penny each time someone used a euphemism like that for the pandemic, you could be quarantined in a beach house right now. Adaptation is the name of the game. People have scrambled to reorganize their livelihoods while businesses adjust to continue serving their […]
Continue ReadingIt’s safe to say that in our current situation, visitor management has become more crucial than ever. For businesses to safely operate, and by extension, remain open at all, proper visitor management measures need to be taken. The problem is that running a business is already taxing enough without the extra restrictions. Businesses are having […]
Continue Reading“Waiting” and “customer satisfaction” are not concepts that go together naturally. For most people, waiting in line is associated with some of the not-so-fun memories in life: spending hours trying to get on an amusement park ride, paying a visit to your local government agency or hanging out in the lobby of a doctor’s office. […]
Continue ReadingSalons aren’t just about getting glammed up. It’s a place where customers go to relax, be pampered, and forget about their daily stresses. The problem? Having to queue up for your treatment is one of the least luxurious sensations in the world. Your customers associate waiting in line with grocery stores, going to the DMV, […]
Continue ReadingDifferent businesses have different needs. That much is clear to anybody, especially company managers or owners. But there’s one type of need that drives every single business in the world: efficiency. Higher levels of efficiency mean cutting costs, improving productivity, and ultimately serving more customers. Every company wants to be more efficient. Implementing better queue […]
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