Discover how smart management of the queue can reduce wait times, boost satisfaction, and create hassle-free visits for your [...]
Continue ReadingTake the time to stop and think about all of the major annoyances in life. Smudged glasses lenses, spilling coffee on a freshly dry cleaned suit jacket, or even people who constantly interrupt you while you’re trying to make a point. Okay, fine. I guess these aren’t major annoyances, but you get my point. Something […]
Continue ReadingWhether you’re an education provider or in charge of training and upskilling in a large multinational corporation, inspiring learner engagement is one of the biggest challenges you’ll face. As if this challenge wasn’t already difficult enough, large-scale lockdowns, and travel bans in large countries like Australia and the US, make safely gathering students in one […]
Continue ReadingAre you using some sort of calendar on your business laptop? Are you using a Microsoft Excel template? Or are you still living in the dark ages and using a pen and paper scheduling system? Now stop and ask yourself a second question: Is your current method of appointment scheduling getting in the way of […]
Continue ReadingThe saying goes ‘good things come to those who wait’. But it’s a widely accepted truth that no one likes waiting. There are few things people hate more than waiting in line. In fact, we can think of 10 reasons your customers hate waiting in line. Our hatred for queues and overcrowded waiting rooms lies […]
Continue ReadingChances are, if you’re running a small business, you’re already pressed for time as it is. Not only do you have customers expecting an excellent service, but you also have to take care of your back end as well. From accounting to employee management, there’s rarely a shortage of tasks for you to sink your […]
Continue ReadingWhether you’ve been a small business owner for years or you’re just starting to break into the market, the reality is the same. There’s absolutely no shortage of tasks that need to be taken care of. Managing employees. Managing customer or client expectations. Handling finances and accounting. Even if you’ve delegated staff to handle these […]
Continue ReadingWhat’s the best way to welcome a visitor? For most people, it’s a greeting or smile, maybe a friendly nod to where they can sit or what they should do. Even at a business location, people want to be greeted and taken care of. Keeping people in order while they’re waiting to be served can […]
Continue ReadingLet’s get one thing out of the way quickly. Waiting at the MVA sucks. Think about it. You take a look at your license and notice that it needs to be renewed soon. Suddenly, a feeling of dread takes over. You’re going to have to wait in the oh-so-painful MVA line. How long is the […]
Continue ReadingThese days it seems like nobody can stop talking about the “new normal” we’re adapting to due to COVID-19. Countless restaurants and bars have shuttered, face masks are part of the outfit ensemble, and workplaces have shifted to work-from-home setups. This is especially difficult for students who’ve been isolated from their social environment at school. […]
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