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Skiplino is a cloud based intelligent queue management system that helps collect customers feedback, monitor realtime information of queues and the speed of services & agents.
Skiplino is a free queue management system that allows businesses to handle customer queues smartly and speedily.
Skiplino is an intelligent and cloud-based system that can monitor data related to queues in real time, and collect customer feedback. Our cloud based software can then assess this data to speed up the performance of your agents and services.
We aim to provide a pain-free user experience for your business. Skiplino process is easy:
Skiplino is a mobile queue management system for your customers to book tickets and queuing spots in your branches/locations different services. The consumer app is for customers to download into their own devices. This is ideal for returning and loyal customers.
Your business will also have walk-in customers who don’t know or not interested in using the app. For these customers, you can setup an on-site tablet app. Set up the tablet near the queues, and customers will be able to book or sign up without having to wait in line to interact with a human agent.
Similar to the tablet app, this app will display called/booked tickets and display information on a TV screen at the site. Customers can easily refer to the TV app for information on when they have been called and to which desk or agent they should go to.
Skiplino is a fully automated online queue management system but it’s still rely on the personal human touch, by using Skiplino agent app (IOS, Android, Web & Chrome) which your representatives can use to call customers and offer them a more personalized experience.
With this app, you can monitor staff performance in real time and receive customer feedback. At this stage, your business can collect valuable data to improve efficiency and customer satisfaction in the long term.
Having Skiplino holds many benefits for businesses. Here are some of them:
